Refund policy

Return Policy (Personalized Products)
Last updated: Monday, 10 November

General Terms

Personalised products created according to the customer’s selections or designs cannot be returned.

This applies to all products that include:

  • Personalised text

  • Personalised design or image

  • Colours or options chosen by the customer

  • Files uploaded by the customer

When a Return Is Accepted

We can accept a return only in the following cases:

  • The product is defective upon delivery

  • The product is damaged

  • The product is substantially different from what was ordered
    (wrong product, wrong design, wrong colour due to our error)

In these cases, the customer may request:
✅ A replacement, or
✅ A refund

within 14 days of receiving the order.

Cases NOT Covered

We cannot accept returns when the issue originates from customer choices, such as:

  • Errors in text (spelling, names, dates)

  • Wrong design uploaded by the customer

  • Low-quality or low-resolution files

  • Wrong colours or product options selected by the customer

  • Change of mind after production has begun

Return Process (valid cases only)

To start a return request, please contact:
📧 info@printaki.gr

Your email must include:

  • Order number

  • Description of the issue

  • Photos of the product and packaging

We will inform you about the next steps and the shipping procedure.

Refund Timeline

After we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method within 10 business days.

More Information

For additional terms regarding orders, deliveries, cancellations, and warranties, please refer to the website’s Terms and Conditions.

 

Shipping

WE ONLY SHIP IN GREECE

We ship all products exclusively within Greece using Geniki Taxydromiki and BoxNow.

The shipping cost for parcels up to two kilos is 4.5 euros. For parcels over two kilos, the cost is calculated based on the total weight of your order.

We prepare your order on the same or the next business day, except in exceptional cases.

Delivery Times

The estimated delivery time is 1 to 3 business days. For remote areas, delivery times may vary.
For BoxNow, pickup from the locker is usually available within 24 to 48 hours after dispatch.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to follow its progress.

Non Pickup

If the order is not collected and is returned to us, we can resend it. Reshipping costs are covered by the customer.

Incorrect or Incomplete Address

If your address is incorrect or incomplete, delays or a return of the parcel may occur. Please double check your information before completing your order.

Damaged Products During Transit

If you receive a product that has been damaged during transit, please contact us within 48 hours and provide photos of the packaging and the product, so we can arrange a replacement or another solution.

Contact

If you have any questions regarding the shipping of your order, you can contact us via email or phone.